Sanitary Measures for COVID-19

In light of Covid-19, we have implemented stringent series of measures to safeguard the community and environment in line with government recommendations. Daily checks, deep cleans and disinfection stations are in place throughout the warehouse facility and every one entering the area is screened for temperature fluctuations and possible symptoms.  Similar precautions and preventative steps have also been taken by our courier partner Times Express, where they facilitated company-wide training on combative techniques and hygiene standards and also conduct daily screenings on their staff.  #StayHome 

Happy 51st UAE National Day! Delivery for all orders placed on 29th Nov onwards will be delivered between 5th to 8th December.

 

Location Delivery Type Timescale Cut-Off Time Cost Conditions
UAE Standard Delivery

2 - 3 working days

3 - 5 working days (During sale period)

 11:59 pm
  • Free on orders 500 AED +
  • 20 AED on orders below 500 AED
 Free standard delivery on orders above 500 AED when paid by credit/debit card (additional 10 AED for COD orders)
 Outside UAE (Saudi Arabia, Oman, Bahrain, Kuwait) International Delivery 5 - 10 working days 11:59 pm AED 300 You are liable to pay any inbound duties and taxes, which your local customs authority may charge.

 

 Notes:

  1. Maison7 will process your orders Sunday through Thursday excluding Friday, Saturday and public holidays.
  2. If no one is available to accept delivery of the order, you will have the option to arrange for an alternative delivery date or be given additional information about the collection of your order from the courier company.
  3. For all shipments outside the UAE, you (the customer) are liable to pay any inbound duties and taxes which your local customs authority may charge.
  4. Lighting and fragrances are currently not available for shipping outside the UAE. 
  5. For shipping furniture and bulky items outside UAE, a different please contact us at support@Maison7.com or call us on +971569955151.
  6. Same Day Delivery is not available for furniture and bulky items. Furniture and bulky items will be processed as standard delivery within the UAE only.

  7. The cutoff time for same day delivery is 3 pm.  If you select same day delivery after 3 pm, you will receive your order the next working day in the UAE.


For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at +971569955151 email us support@Maison7.com.

CANCELLATION, RETURN AND EXCHANGE POLICY

It is our intention to ensure our customers are satisfied with their purchases from us.

CANCELLATION

We fully understand that sometimes you might change your mind regarding your purchase. If you change your mind before receiving your order, just call our Customer Service Team at +971569955151 to cancel your order and we will use all reasonable endeavors to cancel it providing your order has not yet been processed. If your order has already been processed, such cancellation will be treated as a return. Please refer to our Return section for further information. In all circumstances, you can always contact our Customer Service who will be happy to assist you.